Reference

What Our Legal Terms Cover for You

Access to 887c777 depends on your local law and the eligible regions we operate in — so understanding these terms before you open an account is the right move.

Account Eligibility ConditionsJurisdiction-Dependent AccessData Handling PolicyContact Rights for Legal QueriesCookie and Retention Policy
887c777 What Our Legal Terms Cover for You
ACCOUNT SECURITY DETAIL

How We Handle Data, Cookies and Account Security

We hold account data only for as long as your account is active or as required by the policy conditions we operate under. You can request a summary of what we hold by contacting our policy desk through email or live chat. Our cookie policy applies from the moment you visit the site, and you can manage non-essential cookies through the preference panel in your browser or through the cookie settings link in our footer.

Data Retention We keep your account data for the period your account remains active. After closure, data is retained only where our policy conditions require it, and no longer.
Cookie Handling Essential cookies run the account login and wallet session. Non-essential cookies can be turned off via browser settings or the cookie preference link in our site footer.
Account Security Steps Login uses an OTP sent to your registered mobile number. Any change to your bKash, Nagad, or Rocket payment details requires re-verification before the update takes effect.
Requesting Changes To request a correction to your account data or to ask us to delete information we hold, contact the policy desk by email with your account number and the specific change requested.
LEGAL CONTACT PATHS

Reach Us With a Legal or Policy Question

If you have a specific question about our terms, your account eligibility, or a policy decision affecting your account, the contact paths below are the right starting point. We aim to respond to legal and policy queries within a reasonable timeframe, and we will always confirm receipt of your message through the same channel you used to reach us.

Live Chat Support Open live chat from your account dashboard to raise a legal or policy question directly. We connect you to the relevant team and log your query for follow-up.
Email Policy Desk Send detailed legal queries, account-eligibility questions, or data requests to our policy email address listed in your account settings under the help section.
Account Help Centre The help centre inside your account covers jurisdiction questions, wallet verification steps, and how to request a copy of the data we hold on your account.

Common Legal and Policy Questions

The questions below cover what we get asked most about account eligibility, data rights, cookie use, and how to contact us when a policy matter comes up. If your question is not answered here, our live chat or policy email desk can help you directly.

Access depends on your local law and eligible region. We do not make legal determinations for you — check applicable regulation where you are located before opening an account.

A mismatch between your registered account details and the payment sender triggers a manual review. We contact you through your registered mobile number to resolve it before any transaction is processed.

Send a data request to our policy email desk with your account number. We confirm receipt and provide a summary of held data within the timeframe set out in our data policy.

Yes. Submit a deletion request through the policy email desk. We will action it where our policy conditions permit, and we will confirm in writing once the deletion is complete.

Essential cookies maintain your account session and login state. Non-essential cookies can be managed through your browser settings or via the cookie preference link in our site footer at any time.

Contact us through live chat or the policy email desk, quoting your account number and the decision reference. We log every dispute and respond through the channel you used to reach us.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.